Frequently Asked Questions
What is the shipping time?
Our standard shipping time is 3 to 10 business days.
📦 Note: Please allow 1 to 2 business days for order processing before your package is shipped. Once your order is on its way, you will receive a confirmation email with a tracking number.
How can I track my order?
After your order has been sent, you will receive an email containing a tracking link that will allow you to see the shipping status in real time.
Can I change or cancel an order?
If the order has not yet been shipped, you can contact us by email at info@nues-stores.com and we will be happy to help.
Can I return an item?
Absolutely. You can return an item within 14 days of receiving your order, as long as it is unworn, unwashed, and kept in its original packaging.
How do I make a return?
Send us an email to info@nues-stores.com with the order number and reason for the return - and we will guide you through the process.
What payment methods are available?
You can pay using credit cards (Visa, MasterCard) or Apple Pay. All payments are secure.
How are your measurements?
Our clothes are tailored to the size standard in UK. If you are hesitating between two sizes – it is better to choose the larger one. A size guide can be found on each product page.
How can I contact you?
For any questions – we are available at info@tonilo-shop.com. We will respond within 24 hours (on business days).